Children’s Contact Service

Safe, supported time together for children and families during separation.

Speak with our team

Helping your child stay connected safely

We support children to spend safe, positive time with their parents or carers during family separation—without conflict, stress, or uncertainty.

Our experienced team provides a calm, neutral environment where your child’s safety and wellbeing come first.

You don’t have to navigate this alone—we’re here to guide and support you every step of the way.

Our Children’s Contact Service is funded by the Attorney-General’s Department and operates in line with the ‘Children’s Contact Services Guiding Principles for Good Practice’. We are an Affiliate of the Australian Children’s Contact Services Association (ACCSA).

How we support your family

We provide services designed to make contact safer, calmer and more positive for your child:

Supervised contact

Your child spends time with their parent in a safe, supported environment with trained staff present.

Supervised changeovers

We help children move between parents without conflict or direct contact.

Supervised video contact

When in-person visits aren’t possible, we support safe online connection.

Your journey with us

We aim to keep things simple and supportive:

Each parent registers separately
We meet with you to understand your situation
We access suitability and needs
Children participate in supportive orientation session
Sessions are scheduled
You attend safely with your child

Our team will guide you through each step and answer any questions along the way.

Our approach

We understand this may be a difficult time. Our focus is always on your child’s safety and wellbeing.

Child safety first

We provide secure, family-friendly spaces where children feel safe and supported.

Child-focused decisions

Everything we do is guided by what is in your child’s best interests.

Respect for all individuals

We remain neutral and work respectfully with everyone involved.

CatholicCare is a Child Safe Organisation, with trained staff and strong safeguarding practices.

Government-funded (subsidised) option

Service	Concession*	Non-concession	Cancellation (with proof)
Intake assessment	$60	$90	$20
Returning client intake (within 6 months)	$30	$45	$20
Supervised and supported contact	$40	$50	$20
Video call contact	$20	$25	$10
Changeover	$20	$25	$10
Change-back	$20	$25	$10

*A current Concession or Healthcare Card is required to be eligible for the concession rate. A copy of our Client Fees & Contributions Policy can be provided upon request. Where clients are eligible for a government funded service, we will not deny access due to financial hardship.

Self-funded option

For families with final orders or no formal agreements.

Fees vary by day and service type
Full pricing details available below

You can discuss fees and payment options during your intake appointment.

A fee for service option for families with final court orders, or no court orders or plans. Fee rates are outlined in the table below (Inc GST).

Service	Weekdays*	Saturday*	Sunday*	Summary**	Significant change**
Intake assessment	$296 per parent	$410	$524	$109	$54
Changeover/change-back	$142	$194	$245	$109	$76
2 hour supervised or supported contact*	$258	$353	$449	$109	$96

*Minimum two hour service Additional cost for 4 or more children
**The issuing of summaries will be assessed by the service on an individual basis **Significant Changes include but are not limited to cancellation and rescheduling

Services are available at:

Wollongong & Campbelltown

Fridays: Children under school age
Weekends: School aged children (5-12 years old)

Nowra

Fortnightly Saturdays: All ages

You may be eligible if:

You have court orders or a parenting plan
You need support to safely manage contact
You’re unable to arrange child contact without conflict

Not sure? Contact our team—we’re happy to help.

We know delays can add stress.

We aim to:

Keep waiting times as short as possible
Be transparent about availability
Keep you informed at every step

You can help reduce delays by completing registration and intake requirements promptly.

Separation can feel overwhelming. Support is available if you need it:

Lifeline (24/7): 13 11 14
Beyond Blue (24/7 mental health support)
Parent Line NSW: 1300 1300 52

You can also speak with our team about local support services and referrals.

Frequently asked questions

If you’re finding it difficult to safely arrange contact, you may be eligible. We offer both subsidised and self-funded options.

Most families can access the service for up to 12 months, depending on their situation.

The service offers visits on a fortnightly basis unless orders stipulate monthly.

Nowra: 1.5 hour duration.

Wollongong: 2 hour duration.

Campbelltown: a mixture of 1.5 hour and 2 hour duration.

Yes. Both parents must complete registration and intake before sessions can begin.

The service cannot proceed. The registered individual will receive a confirmation of registration letter and will remain on the registration list for 6 months. The service will keep in contact throughout this period.

Fees for the intake assessment and supervised visits or changeovers are payable by each participating individual unless a court order has directed one individual to pay all fees.

We aim to minimise wait times as much as we can, however the waitlist timeframe varies between locations. Please reach out to the team to obtain accurate wait times for your location.

All subpoenas must be sent to [email protected]. All subpoenas attract a fee of $198.00.